Terms of Service
Effective date: September 17, 2026
These Terms govern access to and use of GenieCaller, including our website, accounts, AI receptionist, calling, messaging, recording, transcription, routing, integrations and related services (the “Services”). By creating an account, purchasing a plan, or using the Services, you agree to these Terms.
GenieCaller is currently offered under the GenieCaller brand. Applicable corporate entity and mailing information may be updated as the business structure is finalized. Questions may be sent to [email protected].
1. Business use and eligibility
You must be at least 18 and legally capable of entering a binding agreement. The Services are intended primarily for businesses and organizations. You are responsible for your account, authorized users, credentials, business instructions, configurations, connected systems and activity performed through your account.
2. Customer information and instructions
You are responsible for the accuracy, legality and completeness of information, websites, scripts, policies, prices, FAQs, customer data, caller data and other materials you provide or make available to GenieCaller. You represent that you have all rights and permissions necessary for us to process that information to provide the Services.
3. Artificial intelligence
GenieCaller uses automated and artificial-intelligence systems. AI can misunderstand speech, generate inaccurate or incomplete information, fail to follow an instruction, or behave unexpectedly. You are responsible for testing and reviewing your configuration before deployment, maintaining accurate business knowledge, selecting appropriate permissions and deciding which actions the AI may perform. You should maintain reasonable human oversight for important or regulated decisions.
4. Calling, messaging, recording and legal compliance
You are solely responsible for determining and complying with laws and regulations applicable to your use of calling, texting, automated or artificial voice communications, telemarketing, marketing consent, caller identification, call routing, recording, monitoring, transcription, data collection and privacy. This includes obtaining any legally required prior consent and providing legally required disclosures.
Recording and consent laws vary by jurisdiction. If you enable recording, transcription or monitoring, you are responsible for determining whether all-party, one-party or other consent or notice requirements apply and for obtaining any required permission. Any disclosure templates or compliance settings provided by GenieCaller are tools only and are not a substitute for legal advice or your independent compliance obligations.
5. Customer responsibility for communications
You control the business purpose, audience, content, rules and configuration of communications made or received for your business. You may not use GenieCaller to contact a person when doing so would be unlawful, to evade consent requirements, to misrepresent caller identity, or to conduct prohibited or deceptive campaigns. You are responsible for maintaining records of consent where required.
6. Regulated and high-risk uses
Unless expressly supported in writing, the Services are not designed to replace licensed professional judgment or to make high-impact decisions concerning healthcare, credit, employment, housing, insurance, legal rights or similar regulated matters. You may not instruct the AI to provide professional advice it is not qualified or authorized to provide.
7. Payments and sensitive credentials
Do not instruct GenieCaller to collect full payment-card numbers, CVV codes, bank credentials, passwords, authentication codes or similarly sensitive credentials through ordinary AI voice or text conversations. Payment information should be collected only through an expressly supported secure payment workflow.
8. Subscriptions, renewal and usage
Paid plans may include monthly or annual subscription charges, included usage allowances, usage-based charges or add-ons as disclosed at purchase. Unless stated otherwise at checkout, subscriptions automatically renew for successive periods until canceled. You authorize us and our payment processor to charge the payment method on file for recurring fees, applicable usage and taxes according to your selected plan.
9. Cancellation and refunds
You may cancel a subscription at any time. Cancellation stops future renewal charges but does not ordinarily end access immediately; you may continue using the paid plan through the end of the then-current paid billing period, subject to these Terms. Except where required by law or expressly stated otherwise by GenieCaller, amounts already paid are non-refundable and we do not provide prorated refunds or credits for unused portions of a monthly or annual subscription, membership, add-on or billing period. Annual subscriptions and memberships are non-refundable after purchase except where required by law. We may change this policy prospectively by updating the applicable purchase terms or these Terms.
10. Pricing changes
We may change plan prices, included usage, add-ons or other commercial terms prospectively. Where required, we will provide notice before a pricing change applies to a renewal. Continued use after the effective date of an applicable change constitutes acceptance to the extent permitted by law.
11. Third-party services and integrations
The Services may rely on telecommunications carriers, artificial-intelligence providers, hosting services, payment processors, email or messaging providers, analytics services, calendars, CRMs and other third parties. Third-party outages, restrictions, policy changes or errors may affect GenieCaller. We do not control independent third-party services, and your use of connected services may also be subject to their terms.
12. Availability, maintenance and changes
We may add, modify, limit, maintain, suspend or discontinue features to operate, secure and improve the Services. We do not guarantee that the Services, telephone networks, AI providers or integrations will be uninterrupted, error-free or available at all times. Emergency calling or life-safety functionality must not depend solely on GenieCaller unless expressly offered for that purpose.
13. Acceptable use
You may not use the Services for unlawful, fraudulent, abusive, deceptive, discriminatory, harassing, threatening, privacy-invasive or unauthorized conduct; spam or unlawful telemarketing; impersonation or misleading caller identification; infringement of intellectual-property or privacy rights; collection of prohibited data; attempts to bypass security or usage restrictions; malware; interference with the Services; or activity that creates material risk to GenieCaller, its providers, customers or the public.
14. Suspension and termination
We may restrict, suspend or terminate access when reasonably necessary because of nonpayment, suspected fraud, security risk, unlawful or abusive conduct, material breach of these Terms, provider requirements, legal obligations, excessive risk, or conduct that threatens the integrity or availability of the Services. Where reasonable under the circumstances, we may provide notice or an opportunity to cure.
15. Intellectual property
GenieCaller and its software, branding, interfaces, systems and original content are owned by or licensed to GenieCaller and are protected by applicable intellectual-property laws. You retain ownership of your business content and grant us the rights reasonably necessary to host, process, transmit and use it to provide, secure and support the Services.
16. No resale, white-labeling, sublicensing or service-bureau use
Your subscription is a limited, non-exclusive, non-transferable right to use CallGenie for the business or organization associated with your account. Unless CallGenie gives you prior written authorization through an approved reseller, partner, agency or white-label program, you may not resell, rent, lease, sublicense, white-label, rebrand, commercially redistribute, timeshare, provide service-bureau access to, or otherwise offer the Services or access to the Services as your own product or service. You may not create or control multiple accounts, businesses, identities, payment profiles or technical configurations for the purpose of evading plan limits, usage charges, eligibility rules, enforcement, suspension, fraud controls or these Terms.
You may not remove or obscure CallGenie branding where branding is required by your plan, falsely claim ownership of CallGenie technology, copy or commercially exploit protected software or interfaces, circumvent access controls, reverse engineer the Services except to the limited extent such restriction is prohibited by applicable law, or provide unauthorized third parties with account access intended to enable prohibited resale or redistribution.
We may use proportionate account-security and anti-abuse controls to identify suspected violations, including review of account relationships, hashed network identifiers, device or session characteristics, billing and subscription relationships, usage patterns, phone-number assignments, referral activity and other service telemetry, subject to our Privacy Policy and applicable law. Automated signals are indicators for review and are not, by themselves, proof of wrongdoing.
If we reasonably believe an account is engaged in prohibited resale, sublicensing, evasion, fraud or other material abuse, we may investigate and, where appropriate, restrict or suspend affected access, preserve relevant records, require additional verification, terminate for material breach, and pursue remedies available under applicable law. Nothing in these Terms guarantees recovery of a particular amount of damages or attorneys’ fees, and nothing limits defenses or rights that cannot lawfully be waived.
17. Feedback
If you voluntarily provide ideas or feedback about the Services, you permit us to use that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.
17. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, THAT EVERY CALL OR MESSAGE WILL BE COMPLETED, THAT EVERY LEAD WILL BE CAPTURED OR CONVERTED, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
18. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENIECALLER AND ITS AFFILIATES, PERSONNEL AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, DATA, GOODWILL OR OPPORTUNITIES, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO GENIECALLER FOR THE SERVICES DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply.
19. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless GenieCaller and its affiliates, personnel and service providers from third-party claims, damages, penalties, losses, liabilities and reasonable costs arising from your business content, your communications or campaigns, your violation of these Terms, your violation of law or another person’s rights, or your failure to obtain legally required notices, permissions or consents. This obligation does not apply to the extent a claim is caused by GenieCaller’s own conduct for which indemnification cannot lawfully be required.
20. Privacy
Our Privacy Policy describes how information may be processed in connection with the Services. If you process personal information through GenieCaller on behalf of your business, you are responsible for your own privacy notices and compliance obligations.
21. Changes to these Terms
We may update these Terms as the Services or legal requirements evolve. We will post revised Terms with an updated effective date and may provide additional notice for material changes when appropriate. Changes will apply prospectively except where law permits otherwise.
22. General terms
If a provision of these Terms is found unenforceable, the remaining provisions remain in effect to the extent permitted by law. Failure to enforce a provision is not a waiver. You may not transfer your account or obligations without our consent where consent is legally permitted to be required. We may assign these Terms in connection with a reorganization, financing, merger, acquisition or sale of the business.
23. Contact
Questions about these Terms: [email protected]. Applicable legal-entity and mailing information will be added or updated when finalized.
These Terms are intended as a practical operating agreement for GenieCaller and should be reviewed by qualified counsel for the jurisdictions and use cases in which the Services operate.