CALLGENIE HELP CENTER
Frequently asked questions
Everything you need to know about setting up your AI receptionist, handling calls, texting customers and connecting GetGenieCaller to your business.
What is GetGenieCaller?
GetGenieCaller is an AI receptionist built to help businesses answer calls, capture leads and handle customer conversations around the clock using the business information and rules you provide.
What happens when someone calls my business?
GetGenieCaller can answer with your configured greeting, respond to common questions, collect lead details and messages, qualify callers using your rules, and use supported booking or transfer options when they are enabled.
Does GetGenieCaller answer 24/7?
GetGenieCaller can be configured to answer around the clock, after hours, or as part of your overflow setup. You control how you want calls handled.
Do I need a website?
No. You can paste your business information, rules, services, pricing, FAQs and instructions directly into GetGenieCaller. Website learning is simply another way to speed up setup.
How does GetGenieCaller learn my business?
You provide the source material. Depending on the setup, that can include your website, pasted business information, services, pricing, policies, FAQs and custom instructions. You review and test the knowledge before going live.
Can I change what my AI receptionist says?
Yes. Your business controls its knowledge, instructions, greeting and supported call-handling rules. We are also building easier plain-English tools for updating business rules without prompt engineering.
Can I test it before using it with customers?
Yes. The setup flow is designed around reviewing what GetGenieCaller learned and testing the receptionist before connecting it to live customer calls.
Can GetGenieCaller qualify new leads?
Yes. You can give GetGenieCaller qualification questions and rules so it can collect the information your team needs before a lead is booked, transferred or sent for follow-up.
Can it take a message?
Yes. GetGenieCaller can capture caller information and the reason for the call so your business has a useful record instead of relying on traditional voicemail.
Can it transfer callers to a real person?
Human transfer options can be configured where supported. Your business controls the transfer destinations and rules so important calls can reach the right person.
Can it book appointments?
Supported booking and calendar integrations can allow GetGenieCaller to help schedule appointments. Availability depends on your plan, integration and business configuration.
Does GetGenieCaller send text messages?
AI customer texting starts on the Growth plan. Growth is designed to add two-way AI SMS conversations, missed-call text-back, lead follow-up and supported booking by text. Messaging is subject to plan limits, provider usage and applicable messaging requirements.
What is the difference between Starter, Growth and Pro?
Starter focuses on the AI phone receptionist. Growth adds customer-facing AI texting and follow-up. Pro is designed as the broader AI front office with capabilities such as website chat, Ask Genie and advanced workflows as those features become available.
What happens if a caller does not book?
When the appropriate follow-up features are enabled, GetGenieCaller can preserve the lead and support follow-up instead of letting the opportunity disappear after the call. Automated customer texting requires an eligible plan and configuration.
Can I see what happened on my calls?
Call history can include useful records such as summaries and transcripts when those features are enabled. This helps you review conversations without listening to every call from beginning to end.
Can I keep my existing phone number?
Supported setups can include call forwarding, number porting or compatible phone-system connections. The best option depends on your current carrier and configuration.
Do I have to replace my current phone system?
You do not need to replace your phone system or buy seats for your whole team. Connect your business, train Genie from your website, and start taking calls. Call forwarding lets you keep your number with your current carrier; supported connection options depend on your phone system and provider.
Do I need a voice seat for every employee?
No. Voice plans include AI call minutes for your business. You do not need to buy voice seats for your whole team.
Can I get a dedicated AI phone number?
A dedicated business number can be part of supported phone setups. Number availability, messaging capability and carrier requirements can vary.
Will it work with my CRM or calendar?
GetGenieCaller is being built to support CRM and calendar integrations. Exact capabilities depend on the specific integration and plan, so we do not promise an integration until it is supported and configured for your account.
Can GetGenieCaller work with more than one location?
Multi-location and broader team capabilities are part of the higher-level GetGenieCaller experience. The exact configuration depends on your business and plan.
What happens if GetGenieCaller cannot answer something?
Your setup can use business rules for situations the AI should not handle itself, such as taking a message or transferring the caller where supported. We recommend testing common and unusual scenarios before going live.
Does GetGenieCaller invent my prices or policies?
It should use the business knowledge and rules you provide rather than making up business-specific information. You should review and test pricing, policies, booking rules and other important actions before going live.
Will customers know they are speaking with AI?
Businesses should configure disclosures appropriate for their use case and applicable requirements. GetGenieCaller is designed to provide a natural customer experience, but it should not be configured to deceptively impersonate a specific real person.
Does GetGenieCaller record calls?
Recording and transcription depend on your configuration and applicable law. Businesses are responsible for determining and providing any notices or consent required for their calls.
Can I cancel my subscription?
You can manage your subscription through the supported billing flow. Current subscription, cancellation and refund terms are governed by the GetGenieCaller Terms and the plan you purchased.
Is GetGenieCaller finished adding features?
No. We are actively expanding GetGenieCaller. Features shown as upcoming, planned or dependent on an integration are not treated as live until they are actually available for your account.